Product and Accessories Warranty
Your product is warranted against faults and manufacture when used in normal domestic use for the period stated below.
In non-domestic use Kenwood limits the voluntary warranty to 6 months. We undertake to repair or replace your product at no charge if found to be defective due to a manufacturing fault during the warranty period. The warranty excludes damage caused by misuse, neglect, shipping accident, incorrect installation, and no fault found with the product or work carried out by anyone other than an Authorised Kenwood Service Representative.
In New Zealand this warranty is additional to the conditions and guarantees of the Consumers Guarantee Act (1993).
*Commercial use applies when products are being utilised in a non-domestic capacity.
Please keep your receipt as this will authenticate your warranty.
To Claim Your Warranty
- Please contact your nearest Kenwood approved service representative using our service referral web page and explain the nature of the problem.
- Provide the Kenwood service representative with your warranty details and proof of purchase.
- If the claim is within the warranty period and within the terms of the warranty, make arrangements for service and repairs or a replacement product provided by a Kenwood approved service representative.
- Kenwood will bear the cost of postage and handling for the return and dispatch of the goods.
To download a copy of the Kenwood warranty cards use the following links:
Kenwood Kmix Warranty Card 276 KB PDF
Kenwood Warranty Card 509 KB PDF
How to Contact Us About a Warranty Claim
In the event of a breakdown, you will have access to professional help from Kenwood by simply calling this number New Zealand: 0508 200 300
Warranty Periods
Category |
Sub Category |
Warranty |
|---|
Food Preparation |
Kitchen Machines |
1 Year |
Food Processors |
1 Year |
|
Bench Blenders |
1 Year |
|
Hand Blenders |
1 Year |
|
Hand Mixers |
1 Year |
|
Meat Grinders |
1 Year |
|
Choppers |
1 Year |
|
Citrus Juicers/Presses |
1 Year |
Kitchen Electrical |
Toasters |
1 Year |
Kettles |
1 Year |
|
Deep Fryers |
1 Year |
|
Slow Cookers |
1 Year |
|
Rice Cookers |
1 Year |
|
Breadmakers |
1 Year |
|
Food Steamers |
1 Year |
|
Kitchen Scales |
1 Year |
|
Electric Knives |
1 Year |
|
Can Openers |
1 Year |
Floorcare |
Steam Cleaners |
2 Years |
Steam Mops |
2 Years |
Parts Warranty on Motor |
Kitchen Machines |
5 Years |
Food Processors |
5 Years |
Commercial Use* |
All Products |
6 Months |
T2 Refurbishment / |
All Products |
6 Months |
*Commercial use applies when products are being utilised in a non-domestic capacity.
Customer Care Centre
For your closest authorised service centre please use the Service Representative Locator.
For all other general consumer queries please call:
Kenwood New Zealand
Ph: 0508 200 300.
